thread Square readed damaged in Hardware Setup & Troubleshooting

Square readed damaged

Coopersgrooming — Sun, 21 Sep 2025 12:05:41 GMT

I purchased a square reader second hand from someone that bought it and used it twice. When connecting to my phone, it says damaged. The seller has never seen that happen. Is there a fix? It was stone dead when I picked it up.

Re: Square readed damaged

wajiha — Sat, 04 Feb 2023 21:51:44 GMT

I would suggest contacting square support. I bought mine directly from them. After a year, it had issues so they replaced it for me. However, I am not sure how it would work since you're not the original owner or if you have original receipt. I would still recommend reaching out to support directly!

Re: Square readed damaged

groupejnl — Mon, 17 Jul 2023 19:45:16 GMT

I called support and they only let me buy a new one not even any service support or replacement. what can I do with this?

Re: Square readed damaged

k_atie — Tue, 18 Jul 2023 14:09:49 GMT

Hey @groupejnl, so sorry to hear that your Reader isn't working as expected! Can you provide more information on what exactly happens when you try to connect your Reader or make a payment? Do you get an error message on the screen? How long have you had your Reader?

The more information you can provide, the better equipped I will be at helping you.