Set terminal to make sound on failed transaction

B2B-BathurstNB — Sun, 21 Sep 2025 12:05:28 GMT

Hi, I am wondering if there is a way to have the square terminal make a unique sound when a transaction FAILS? Currently all noises are the same except the Mastercard transactions.

If this is not a current feature, where can we request to have it added?
Another option would be to have the screen NOT sleep if a failed transaction, or turn GREEN for successful transactions and YELLOW or RED for unsuccessful. An obvious audio or visual cue as the status of the payment would be a great addition.

WHY?
We've had a few instances where the cashier was distracted (usually by chatting with customer) and a failed debit/credit payment wasn't noticed until after the customer had left the store.

Thanks for any guidance!

Re: Set terminal to make sound on failed transaction

k_atie — Wed, 01 Mar 2023 17:18:51 GMT

Hello @B2B-BathurstNB, welcome aboard the Seller Community, and thank you for your post!

We don't currently have a feature on the Square Terminal that facilitates a sound when a payment doesn't go through, nor do we have a feature that allows sellers to change the color of the interface when a payment fails. I can definitely understand why that would be useful for you though, and I'll make sure to pass your feedback over to our product team for better visibility and their consideration.

Let me know if you need anything else!

thread Re: Set terminal to make sound on failed transaction in Hardware Setup & Troubleshooting

Set terminal to make sound on failed transaction

Re: Set terminal to make sound on failed transaction