thread my square terminal isnt advancing receipts in Hardware Setup & Troubleshooting

my square terminal isnt advancing receipts

kyotoroaster — Sun, 21 Sep 2025 12:05:19 GMT

my terminal isnt advancing receipts - it sounds like its printing - but the paper doesnt advance - is this a broken part or a programming issue?

Re: my square terminal isnt advancing receipts

_Violet — Thu, 02 Mar 2023 21:36:44 GMT

Hi @kyotoroaster - I'm sorry to hear that this issue with your Square Terminal has brought you to the Seller Community! 😥

I recommend running through the troubleshooting steps listed here for your Terminal's printer. If this issue isn't resolved by troubleshooting, please let me know. I'll keep an eye out for your reply! 👀

Re: my square terminal isnt advancing receipts

kyotoroaster — Fri, 03 Mar 2023 14:19:42 GMT

ok - so its fine with all of these suggestions - I think there's a broken sprocket on the paper feeder - how do I get a replacement - is this covered under warranty?

Re: my square terminal isnt advancing receipts

JJ_ — Sat, 04 Mar 2023 19:09:18 GMT

Hey there @kyotoroaster

If your Square Terminal is under warranty our Hardware Team can look into this for you. They can be reached at 855-809-9000 (English) or 855-700-2000 (French) between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.