thread Re: Square Terminal Unresponsive in Hardware Setup & Troubleshooting

Square Terminal Unresponsive

flpdrd — Sun, 21 Sep 2025 12:03:41 GMT

Recently got the square terminal to use for my pop store in this coming Sept. However, the moment i opened to go ahead and set up the system. It’s really laggy and touchscreen becomes unresponsive from time. I recently turned it on just to connect a receipt printer to go along with it. Boy, i had to restart the whole system and its really slow.

i don’t know what i should do? Should i return it or try to figure out the system? I have factory reset the system multiple times, rebooted it and nothing has changed.

Any advice?

Re: Square Terminal Unresponsive

_Violet — Mon, 17 Jul 2023 14:16:31 GMT

Hi @flpdrd - I'm sorry to hear that this issue with your Square Terminal has brought you to the Seller Community.

I suggest starting out with the troubleshooting steps for your Terminal listed here. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this information is helpful but please do let me know if you have any additional questions.