Touch screen is frozen. Reset does NOT work. It wants touch to get started, but it is frozen!

frozenman — Sun, 21 Sep 2025 12:03:38 GMT

Touch screen is frozen. Re-set does NOT work. It is still frozen and needs to be touch activated to "get started". But the touch screen is still frozen! Any help?

Re: Touch screen is frozen. Reset does NOT work. It wants touch to get started, but it is frozen!

k_atie — Tue, 18 Jul 2023 11:51:06 GMT

Hey @frozenman, thanks for flagging. So sorry to hear about this understandably frustrating situation!

It sounds like you've already done some of your own troubleshooting for this issue with your Terminal. If a hard reset still didn't resolve the problem, I'd highly advise getting in contact with our customer service team on 855-809-9000. Our team will be able to find your account and guide you through the warranty process if needs be.

We’re available from Monday to Friday, 9 a.m. to 6 p.m., EST.

Let me know if you have any other questions! Happy to help.

thread Re: Touch screen is frozen. Reset does NOT work. It wants touch to get started, but it is frozen! in Hardware Setup & Troubleshooting

Touch screen is frozen. Reset does NOT work. It wants touch to get started, but it is frozen!

Re: Touch screen is frozen. Reset does NOT work. It wants touch to get started, but it is frozen!