https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/2nd-Gen-Card-Reader-not-pairing/m-p/683637#M5667 <P><SPAN style="background-color:#ffffff;color:#1a1a1a;">Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/629099">@PrimeBJJ</a>&nbsp;- I'm sorry to hear that this issue with your Contactless + Chip Reader has brought you to the&nbsp;</SPAN><A href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank">Seller Community</A><SPAN style="background-color:#ffffff;color:#1a1a1a;">.</SPAN></P> <P><SPAN style="background-color:#ffffff;color:#1a1a1a;">&nbsp;</SPAN></P> <P><SPAN style="background-color:#ffffff;color:#1a1a1a;">I suggest starting out with the troubleshooting steps for connecting your reader listed </SPAN><A href="https://squareup.com/help/ca/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting#:~:text=can%E2%80%99t%20guarantee%20compatibility.-,My%20Square%20Reader%20won%E2%80%99t%20pair%20with%20my%20device,-Pair%20your%20Square" target="_blank"><SPAN style="background-color:#ffffff;color:#1a1a1a;">here</SPAN></A><SPAN style="background-color:#ffffff;color:#1a1a1a;">. Make sure you're pairing the reader through the Square app, <I>not</I> your device's Bluetooth settings<STRONG>.</STRONG> If this doesn't improve things,&nbsp;</SPAN><STRONG>please reach out to Support&nbsp;</STRONG><SPAN style="background-color:#ffffff;color:#1a1a1a;">directly by logging into your Square account and heading&nbsp;</SPAN><A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank">here</A><SPAN style="background-color:#ffffff;color:#1a1a1a;">&nbsp;for further assistance.</SPAN></P> <P><SPAN style="background-color:#ffffff;color:#1a1a1a;">&nbsp;</SPAN></P> <P><SPAN style="background-color:#ffffff;color:#1a1a1a;">I hope this helps!</SPAN></P> Thu, 21 Sep 2023 21:50:07 GMT _Violet 2023-09-21T21:50:07Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/2nd-Gen-Card-Reader-not-pairing/m-p/683332#M5666 <P>Having problems connecting my 2nd gen card reader to my iphone, it finds it okay but keeps asking to turn on location services, they are all green and connected, i cannot get past this, I have a first gen on another iphone that connects fine, and this one worked previously.</P><P>&nbsp;</P><P>Iphones are all on latest ios....</P><P>&nbsp;</P> Sun, 21 Sep 2025 12:02:38 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/2nd-Gen-Card-Reader-not-pairing/m-p/683332#M5666 PrimeBJJ 2025-09-21T12:02:38Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/2nd-Gen-Card-Reader-not-pairing/m-p/683637#M5667 <P><SPAN style="background-color:#ffffff;color:#1a1a1a;">Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/629099">@PrimeBJJ</a>&nbsp;- I'm sorry to hear that this issue with your Contactless + Chip Reader has brought you to the&nbsp;</SPAN><A href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank">Seller Community</A><SPAN style="background-color:#ffffff;color:#1a1a1a;">.</SPAN></P> <P><SPAN style="background-color:#ffffff;color:#1a1a1a;">&nbsp;</SPAN></P> <P><SPAN style="background-color:#ffffff;color:#1a1a1a;">I suggest starting out with the troubleshooting steps for connecting your reader listed </SPAN><A href="https://squareup.com/help/ca/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting#:~:text=can%E2%80%99t%20guarantee%20compatibility.-,My%20Square%20Reader%20won%E2%80%99t%20pair%20with%20my%20device,-Pair%20your%20Square" target="_blank"><SPAN style="background-color:#ffffff;color:#1a1a1a;">here</SPAN></A><SPAN style="background-color:#ffffff;color:#1a1a1a;">. Make sure you're pairing the reader through the Square app, <I>not</I> your device's Bluetooth settings<STRONG>.</STRONG> If this doesn't improve things,&nbsp;</SPAN><STRONG>please reach out to Support&nbsp;</STRONG><SPAN style="background-color:#ffffff;color:#1a1a1a;">directly by logging into your Square account and heading&nbsp;</SPAN><A href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank">here</A><SPAN style="background-color:#ffffff;color:#1a1a1a;">&nbsp;for further assistance.</SPAN></P> <P><SPAN style="background-color:#ffffff;color:#1a1a1a;">&nbsp;</SPAN></P> <P><SPAN style="background-color:#ffffff;color:#1a1a1a;">I hope this helps!</SPAN></P> Thu, 21 Sep 2023 21:50:07 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/2nd-Gen-Card-Reader-not-pairing/m-p/683637#M5667 _Violet 2023-09-21T21:50:07Z