https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/How-can-I-get-my-reader-to-work/m-p/690235#M5660 <P>Hello, <SPAN><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/634565">@Moosecaboose</a></SPAN>.</P> <P>&nbsp;</P> <P>Welcome to the Seller Community! <span class="lia-unicode-emoji" title=":star:">⭐</span>️&nbsp;</P> <P>&nbsp;</P> <P><SPAN>We are truly sorry to hear about the trouble you're experiencing with your reader. It's frustrating when a device that was working fine suddenly stops responding. Please ensure that the charger or the device charging dock (if you have one) is working properly. In this case, we will need more details related to your reader. If the issue persists, we recommend reaching out to our support team. They can guide you through further troubleshooting steps or assist you with any necessary replacements. </SPAN></P> <P>&nbsp;</P> <P><SPAN>In the meantime, please take a look at our&nbsp;</SPAN><A href="https://squareup.com/help/ca/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_self">Square Reader Troubleshooting steps available here.</A></P> <P>&nbsp;</P> <P><SPAN>Your satisfaction is important to us, and we're here to help you get this resolved.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thank you.&nbsp;</SPAN></P> Mon, 23 Oct 2023 19:00:03 GMT sayra 2023-10-23T19:00:03Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/How-can-I-get-my-reader-to-work/m-p/689987#M5659 <P>My reader was working fine yesterday and today I can’t get it to turn on and I hold that button for 20 seconds to reboot</P> Sun, 21 Sep 2025 12:02:25 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/How-can-I-get-my-reader-to-work/m-p/689987#M5659 Moosecaboose 2025-09-21T12:02:25Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/How-can-I-get-my-reader-to-work/m-p/690235#M5660 <P>Hello, <SPAN><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/634565">@Moosecaboose</a></SPAN>.</P> <P>&nbsp;</P> <P>Welcome to the Seller Community! <span class="lia-unicode-emoji" title=":star:">⭐</span>️&nbsp;</P> <P>&nbsp;</P> <P><SPAN>We are truly sorry to hear about the trouble you're experiencing with your reader. It's frustrating when a device that was working fine suddenly stops responding. Please ensure that the charger or the device charging dock (if you have one) is working properly. In this case, we will need more details related to your reader. If the issue persists, we recommend reaching out to our support team. They can guide you through further troubleshooting steps or assist you with any necessary replacements. </SPAN></P> <P>&nbsp;</P> <P><SPAN>In the meantime, please take a look at our&nbsp;</SPAN><A href="https://squareup.com/help/ca/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_self">Square Reader Troubleshooting steps available here.</A></P> <P>&nbsp;</P> <P><SPAN>Your satisfaction is important to us, and we're here to help you get this resolved.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thank you.&nbsp;</SPAN></P> Mon, 23 Oct 2023 19:00:03 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/How-can-I-get-my-reader-to-work/m-p/690235#M5660 sayra 2023-10-23T19:00:03Z