https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Reader-firmware-update-failed-message/m-p/696663#M5652 <P dir="auto" style="margin: 0;">Hello there <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/641399">@PECMHA</a></P> <P style="margin: 0; padding: 0px !important;">&nbsp;</P> <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #000000; background-color: transparent;">Firstly, welcome to the </SPAN><A style="color: #1155cc; background-color: transparent;" href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank" rel="noopener">Seller Community</A> and<SPAN style="color: #000000; background-color: transparent;"> sorry to hear that you're here because you've run into trouble. We recommend checking to make sure that both your app and your mobile device are up-to-date. If everything looks good there, you'll want to check our <A href="https://squareup.com/help/ca/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank" rel="noopener noreferrer">Troubleshooting guide</A>, and if you still have issues, reach out.</SPAN></P> <P style="margin: 0; padding: 0px !important;">&nbsp;</P> <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #000000; background-color: transparent;">If you haven't already, your best bet is to get in touch with us directly after following the steps above&nbsp;so that a member of our Support team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading </SPAN><A style="color: #1155cc; background-color: transparent;" href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank" rel="noopener">here</A><SPAN style="color: #000000; background-color: transparent;">.</SPAN></P> Wed, 29 Nov 2023 18:30:00 GMT JJ_ 2023-11-29T18:30:00Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Reader-firmware-update-failed-message/m-p/696515#M5651 <P>I can’t connect my new reader. I get an error message “reader firmware update failed”. It is Bluetooth connected but won’t connect to use.&nbsp;</P> Sun, 21 Sep 2025 12:01:58 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Reader-firmware-update-failed-message/m-p/696515#M5651 PECMHA 2025-09-21T12:01:58Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Reader-firmware-update-failed-message/m-p/696663#M5652 <P dir="auto" style="margin: 0;">Hello there <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/641399">@PECMHA</a></P> <P style="margin: 0; padding: 0px !important;">&nbsp;</P> <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #000000; background-color: transparent;">Firstly, welcome to the </SPAN><A style="color: #1155cc; background-color: transparent;" href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank" rel="noopener">Seller Community</A> and<SPAN style="color: #000000; background-color: transparent;"> sorry to hear that you're here because you've run into trouble. We recommend checking to make sure that both your app and your mobile device are up-to-date. If everything looks good there, you'll want to check our <A href="https://squareup.com/help/ca/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank" rel="noopener noreferrer">Troubleshooting guide</A>, and if you still have issues, reach out.</SPAN></P> <P style="margin: 0; padding: 0px !important;">&nbsp;</P> <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #000000; background-color: transparent;">If you haven't already, your best bet is to get in touch with us directly after following the steps above&nbsp;so that a member of our Support team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading </SPAN><A style="color: #1155cc; background-color: transparent;" href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank" rel="noopener">here</A><SPAN style="color: #000000; background-color: transparent;">.</SPAN></P> Wed, 29 Nov 2023 18:30:00 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Reader-firmware-update-failed-message/m-p/696663#M5652 JJ_ 2023-11-29T18:30:00Z