https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Reader-damaged-error-Has-anyone-come-up-with-a-fix/m-p/719842#M5606 <P dir="auto" style="margin: 0;">Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/661489">@MikeHatfield</a>, thank you for posting and welcome to the Community.</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">I'm sorry to hear you're having issues with your Reader.</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">If your hardware is marked as <EM>Damaged</EM>, it means that the physical security measures built into the Reader have been triggered, which deactivates your Reader for security reasons. This can sometimes happen by accident, like rough handling during shipping or dropping the device.&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">You will have to file a <A href="https://squareup.com/shop/hardware/return/warranty" target="_blank" rel="noopener noreferrer">warranty</A> on the Reader, so we can replace it for you and get your business up and running. You'll find <A href="https://squareup.com/help/ca/en/article/5148-square-hardware-limited-warranty-and-returns#:~:text=How%20to%20Submit%20a%20Warranty%20Claim" target="_blank" rel="noopener">more information about submitting a warranty</A> on our Support Center.&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">I hope this helps. Feel free to reach back out if you have further questions.&nbsp;</P> Tue, 02 Apr 2024 11:56:52 GMT Lou8 2024-04-02T11:56:52Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Reader-damaged-error-Has-anyone-come-up-with-a-fix/m-p/719534#M5605 <P>Has anyone come up with a fix for reader damaged error?</P> Sun, 21 Sep 2025 12:00:44 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Reader-damaged-error-Has-anyone-come-up-with-a-fix/m-p/719534#M5605 MikeHatfield 2025-09-21T12:00:44Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Reader-damaged-error-Has-anyone-come-up-with-a-fix/m-p/719842#M5606 <P dir="auto" style="margin: 0;">Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/661489">@MikeHatfield</a>, thank you for posting and welcome to the Community.</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">I'm sorry to hear you're having issues with your Reader.</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">If your hardware is marked as <EM>Damaged</EM>, it means that the physical security measures built into the Reader have been triggered, which deactivates your Reader for security reasons. This can sometimes happen by accident, like rough handling during shipping or dropping the device.&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">You will have to file a <A href="https://squareup.com/shop/hardware/return/warranty" target="_blank" rel="noopener noreferrer">warranty</A> on the Reader, so we can replace it for you and get your business up and running. You'll find <A href="https://squareup.com/help/ca/en/article/5148-square-hardware-limited-warranty-and-returns#:~:text=How%20to%20Submit%20a%20Warranty%20Claim" target="_blank" rel="noopener">more information about submitting a warranty</A> on our Support Center.&nbsp;</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">I hope this helps. Feel free to reach back out if you have further questions.&nbsp;</P> Tue, 02 Apr 2024 11:56:52 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Reader-damaged-error-Has-anyone-come-up-with-a-fix/m-p/719842#M5606 Lou8 2024-04-02T11:56:52Z