https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Square-claims-phone-is-rooted/m-p/726987#M5586 <P dir="auto" style="margin: 0;"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/668896">@JasperCrafts</a>, thanks for confirming. Could you please provide a screenshot of the message indicating that your phone is rooted?</P> <P dir="auto" style="margin: 0;">Additionally, check out our <A href="https://squareup.com/help/us/en/topic/234" target="_blank" rel="noopener">Hardware Topic</A> in the Support Center for basic troubleshooting steps tailored to your device.</P> Thu, 09 May 2024 21:36:13 GMT RobynR 2024-05-09T21:36:13Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Square-claims-phone-is-rooted/m-p/726653#M5583 <P><SPAN>Square wont connect because it says my phone is rooted when its not. Have taken my phone to tech support and they tried everything including turning off developer options and reinstalling the app. Still wont work. It used to work just fine. Help?</SPAN></P> Sun, 21 Sep 2025 12:00:10 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Square-claims-phone-is-rooted/m-p/726653#M5583 JasperCrafts 2025-09-21T12:00:10Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Square-claims-phone-is-rooted/m-p/726919#M5584 <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #1a1a1a; background-color: #ffffff;">Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/668896">@JasperCrafts</a> - I'm sorry to hear that this issue with your reader has brought you to the </SPAN><A style="color: #006aff; background-color: transparent;" href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank" rel="noopener">Seller Community</A><SPAN style="color: #1a1a1a; background-color: #ffffff;">.</SPAN></P> <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #1a1a1a; background-color: #ffffff;">&nbsp;</SPAN></P> <P style="margin: 0; padding: 0px !important;">Could you please confirm wheter your phone is compatible by checking <A href="https://community.squareup.com/squareup.com/compatibility" target="_blank" rel="noopener">this page</A>?&nbsp;<BR /><BR />I'll keep an eye out for your reponse.</P> Thu, 09 May 2024 17:02:44 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Square-claims-phone-is-rooted/m-p/726919#M5584 _Violet 2024-05-09T17:02:44Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Square-claims-phone-is-rooted/m-p/726976#M5585 <P>Yes it is, i've already used the reader with this phone before.&nbsp;</P> Thu, 09 May 2024 20:04:13 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Square-claims-phone-is-rooted/m-p/726976#M5585 JasperCrafts 2024-05-09T20:04:13Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Square-claims-phone-is-rooted/m-p/726987#M5586 <P dir="auto" style="margin: 0;"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/668896">@JasperCrafts</a>, thanks for confirming. Could you please provide a screenshot of the message indicating that your phone is rooted?</P> <P dir="auto" style="margin: 0;">Additionally, check out our <A href="https://squareup.com/help/us/en/topic/234" target="_blank" rel="noopener">Hardware Topic</A> in the Support Center for basic troubleshooting steps tailored to your device.</P> Thu, 09 May 2024 21:36:13 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Square-claims-phone-is-rooted/m-p/726987#M5586 RobynR 2024-05-09T21:36:13Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Square-claims-phone-is-rooted/m-p/738148#M5587 <P>I too am having this issue with a phone and readers that worked fine a few days ago</P><P>&nbsp;</P> Tue, 02 Jul 2024 02:36:26 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Square-claims-phone-is-rooted/m-p/738148#M5587 Scottcd 2024-07-02T02:36:26Z