https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/square-reader-seems-dead/m-p/744008#M5552 <P>Ok, plug it in and leave it for like a day if you can</P><P>&nbsp;</P><P>then come back to it and hold that reset button for like 2 minutes</P> Sun, 04 Aug 2024 18:07:20 GMT JTPets 2024-08-04T18:07:20Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/square-reader-seems-dead/m-p/742343#M5551 <P>hello... our 3 month old gen 2 reader appears to be dead... no lights at all on button press or when plugged into charger... nothing... there is a rattle inside... could the battery have fallen out?... is this a warranty issue?... need to repair or replace?... no reader, no sales - HELP</P> Sun, 21 Sep 2025 11:59:19 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/square-reader-seems-dead/m-p/742343#M5551 welovedelivery 2025-09-21T11:59:19Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/square-reader-seems-dead/m-p/744008#M5552 <P>Ok, plug it in and leave it for like a day if you can</P><P>&nbsp;</P><P>then come back to it and hold that reset button for like 2 minutes</P> Sun, 04 Aug 2024 18:07:20 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/square-reader-seems-dead/m-p/744008#M5552 JTPets 2024-08-04T18:07:20Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/square-reader-seems-dead/m-p/744303#M5553 <P style="font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; font-style: normal; font-weight: 400; color: #000000; margin: 0; padding: 0px !important;"><SPAN style="color: #2d3338;">Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/681236">@welovedelivery</a> - I see this is your first post in the Seller Community, so I'd like to officially </SPAN><A style="color: #2d3338;" href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/td-p/190104" target="_blank" rel="noopener">welcome you</A><SPAN style="color: #2d3338;">! <span class="lia-unicode-emoji" title=":party_popper:">🎉</span><span class="lia-unicode-emoji" title=":clapping_hands:">👏</span></SPAN></P> <P style="font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; font-style: normal; font-weight: 400; color: #000000; margin: 0; padding: 0px !important;">&nbsp;</P> <P style="font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; font-style: normal; font-weight: 400; color: #000000; margin: 0; padding: 0px !important;"><SPAN style="color: #2d3338;">As <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/308043">@JTPets</a> has stated, let's <A href="https://squareup.com/help/ca/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank" rel="noopener">reset the reader.</A> If you continue to have issues and are within <A href="https://squ.re/4ceP0a3" target="_blank" rel="noopener">the warrant</A>y window, you can replace the device.&nbsp;</SPAN></P> <P style="font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; font-style: normal; font-weight: 400; color: #000000; margin: 0; padding: 0px !important;">&nbsp;</P> <P style="font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; font-style: normal; font-weight: 400; color: #000000; margin: 0; padding: 0px !important;"><SPAN style="color: #2d3338;">I hope this helps. Let us know if you need anything else.&nbsp;</SPAN></P> <P style="font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; font-style: normal; font-weight: 400; color: #000000; margin: 0; padding: 0px !important;">&nbsp;</P> <H3 data-spaceweb="typography-h4">&nbsp;</H3> <P style="font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; font-style: normal; font-weight: 400; color: #000000; margin: 0; padding: 0px !important;">&nbsp;</P> <P style="font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; font-style: normal; font-weight: 400; color: #000000; margin: 0; padding: 0px !important;">&nbsp;</P> Tue, 06 Aug 2024 13:45:41 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/square-reader-seems-dead/m-p/744303#M5553 MayaP 2024-08-06T13:45:41Z