Reader will not pair

painlesshaircut — Sun, 21 Sep 2025 11:57:14 GMT

Brand new reader won't connect at all thru Bluetooth, I have done all the troubleshooting multiple times over and over. I am about ready to leave as they don't ever help and push to buy new equipment, which I just did for the second time in 18 months

Re: Reader will not pair

frances_a — Thu, 20 Feb 2025 16:44:59 GMT

Hello @painlesshaircut 👋

I'm sorry to hear you're having trouble with your Reader.

If it's been less than 30 days since your Reader was delivered, you can return it. We will refund your purchase price in full and cover the cost of return shipping.

Additionally, Square warrants your Square hardware against defects in materials and workmanship under normal use for a period of one (1) year from the shipping date. Square will replace defective Square Hardware at no cost to you.

If you'd like to get your Reader replaced, you can follow the steps in this article.

Let me know if you need additional assistance and I'll be happy to help.

Thank you.

thread Reader will not pair in Hardware Setup & Troubleshooting

Reader will not pair

Re: Reader will not pair