thread Rooted error while processing in Hardware Setup & Troubleshooting

Rooted error while processing

Shopifylover — Sun, 21 Sep 2025 11:55:50 GMT

Absolutely infuriating to be half way through a market, with multiple successful transactions, only to be told my device is no longer supported due to it being rooted. My device isn't rooted, dev apps not allowed, no support from square. No customer service available on weekends,and no helpful articles.

Thanks square- you make Shopify the obvious choice.

Re: Rooted error while processing

Shopifylover — Sat, 21 Jun 2025 14:05:17 GMT

Fixed my own issue with no help from Square. Posting to help others. Here is a screenshot of the page you can find of your Pixel 9 Xl.

Setting>apps>special app Access>install unknown apps

Make sure all apps listed are set to "don't allow"

Can't even post a photo here. Thanks square-