Error connecting Square reader to app

Jeffskitchen — Sun, 21 Sep 2025 11:55:34 GMT

The title of this thread has been edited from the original: reader alert

I keep getting this reader alert and can't connect to the square app to process payments?

Re: reader alert

HC_Charlie — Sat, 05 Jul 2025 23:14:35 GMT

Hello @Jeffskitchen thanks for your post. I'm sorry you're having trouble with this. First, have you checked if there has been an update to your app and that you're running the latest version.

What reader are you using...contactless? swipe? just the phone app? Depending on your reader you can try resetting it.

https://squareup.com/help/us/en/article/5639-set-up-the-square-reader-for-contactless-and-chip

You can also try this bluetooth troubleshooting:

https://squareup.com/help/ca/en/article/8299-troubleshoot-bluetooth-pairing-on-square-reader

Sometimes there is a network outage, but it doesn't appear so. In the future you can check this website:

thread Error connecting Square reader to app in Hardware Setup & Troubleshooting

Error connecting Square reader to app

Re: reader alert