thread Re: Include category names on in-person order ticket in Hardware Setup & Troubleshooting

Include category names on in-person order ticket

Johntredinnick — Sun, 21 Sep 2025 11:48:28 GMT

Any ideas how to show and group items into their categories when sent to a printer? For instance starter, main, drinks, etc. Or is there simply a different approach I'm missing. Thanks.

Re: Include category names on in-person order ticket

Breffni — Tue, 31 May 2022 14:12:56 GMT

Hey @Johntredinnick, apologies for the delayed response.

Currently, order tickets do not organise themselves automatically before they are printed, they go in the order that the item has been added to the order.

There are two potential workarounds here:

If you’re using multiple printers, you can also send specific items to a selected printer, for example, send drink orders directly to the printer located at your bar. When configuring your printers, make sure to select which item categories will print for each one.
You could have it so there is a single item per ticket, and you could have someone assigning the starter and mains (etc) tickets manually.

You can check out more information about Printing Order Tickets from our support centre. Let me know if there are any further questions!

Re: Include category names on in-person order ticket

Johntredinnick — Fri, 03 Jun 2022 14:12:17 GMT

Thanks Alegra,

We've started adding orders in the category order. It would be great for this to be added to your backlog, seems like a similar request is happening in the US.

Re: Include category names on in-person order ticket

Breffni — Tue, 07 Jun 2022 15:18:48 GMT

Thanks, @Johntredinnick, I'll pass the feedback on to the product team.

Hopefully, we'll be able to offer something closer to what you looking for in the future.