thread Cant upload an image to POS checkout background in Hardware Setup & Troubleshooting

Cant upload an image to POS checkout background

LMCC1897 — Sun, 21 Sep 2025 11:48:07 GMT

We have had out POS checkout since April now.

I have been trying to upload an image under locations to the POS checkout background. When I try to add the image it just disappears.

Has anyone else had this issue.

Re: Cant upload an image to POS checkout background

Breffni — Wed, 24 Aug 2022 08:00:59 GMT

Hey @LMCC1897, thanks for your post.

Sorry to hear you're having issues with this.

Can you confirm the size of the image you are uploading? The recommended size is 2328 x 1144 pixels.

If you could confirm the dimensions and also attach the image here, I could do some testing, thank you!

Re: Cant upload an image to POS checkout background

LMCC1897 — Mon, 14 Nov 2022 21:56:50 GMT

Hi Alegra,

I am so sorry for the late reply I have only just noticed we had a notification.

I am unsure on the pixels but I have attached the image I am trying to upload.

Thank You

Nicole

Re: Cant upload an image to POS checkout background

Emma_ — Tue, 15 Nov 2022 10:35:21 GMT

Hi @LMCC1897, thanks for sending over the image. I just tested it and the image looks much smaller than the recommended size. If you have the image in bigger size, I'd suggest adjusting the size to get closer to 2328 x 1144 pixels before trying again.

I did another test with a larger image 2300 x 1100 pixels and it uploaded to the Point of Sale checkout background.