thread Re: Staff profiles on checkout in Hardware Setup & Troubleshooting

Staff profiles on checkout

staceysymp — Sun, 21 Sep 2025 11:47:15 GMT

How do different staff members select their name when taking an order. I’ve created team members, surely they don’t need to login each time they need to use the till?

Re: Staff profiles on checkout

Breffni — Tue, 25 Apr 2023 12:31:41 GMT

Hi @staceysymp, thanks for your post and welcome to the Seller Community.

Yes, the idea of Team Permissions and individual passcodes is that you can control what actions and information your team can access on a shared point of sale and be able to differentiate and track sales.

This means each team member will need to log in with their own pin if you would like to keep track of their sales.

Re: Staff profiles on checkout

staceysymp — Tue, 25 Apr 2023 12:09:09 GMT

Thanks so much, I just can't see where we can switch between employees on the Square POS app

Re: Staff profiles on checkout

Breffni — Wed, 26 Apr 2023 07:30:14 GMT

Are you using the general Point of Sale app (black and white) @staceysymp? I would check first of all that you have passcodes enabled on your devices, you can check from the app:

More > Settings > Security > Passcodes > Enable

Then to switch users, head to More again and you'll see 'Log out X' - this will allow your team to switch users!

Let me know if this works for you!