thread Re: categories are no longer in alphabetical order on Square stand in Hardware Setup & Troubleshooting

categories are no longer in alphabetical order on Square stand

Nickdobson99 — Sun, 21 Sep 2025 11:46:35 GMT

Having deleted some categories - the remining ones are no longer in alphabetical order on the checkout screen. This is causing us a lot of grief. Square do not seem to be able to fix it..

Re: categories are no longer in alphabetical order on Square stand

Breffni — Fri, 27 Oct 2023 08:47:53 GMT

Hi @Nickdobson99 - sorry for the delayed response and to hear that you're running into this.

Are you using Square Point of Sale or Square for Retail? How many categories do you have?

Re: categories are no longer in alphabetical order on Square stand

Nickdobson99 — Fri, 27 Oct 2023 11:09:41 GMT

Square for Retail Not online.

We have 80 categories each containing 100/200 items. The categories have been set up over a period of time. They were automatically sorted by Square software into alphabetical order.

We deleted a few unwanted categories in early October.

We had to reboot Square to see the results in the Checkout screen.

We then found that a number of categories were now not in alphabetical order.

Square have come back and said that there is no facility to arrange in alpha order. This statement is absolute rubbish. As stated above our categories have been automatically arranged in alpha order by Square software!!

There is a facility in the updated Retail Point of sale facilities that allows you to create a new page on checkout. This is of no help to us. It would take weeks to set up. In any case, the system was working fine for us. Now it is incredibly difficult to locate one category in a bunch of random arranged categories. Its ridiculous.

I have masses of screenshots that back up what I am saying here.

To me this is a system error . (By the way I am a SAP system developer, so I am rigorous and careful in software builds and usage).

Re: categories are no longer in alphabetical order on Square stand

Breffni — Fri, 27 Oct 2023 13:01:57 GMT

Thank you for the details @Nickdobson99 - is this on an iPad / Android device / Square Register? Can you share a screenshot of how it appears currently?

I can try to replicate it on my end. I just have items set up on Retail iOS at the moment and they are in alphabetical order.

Re: categories are no longer in alphabetical order on Square stand

Nickdobson99 — Sat, 28 Oct 2023 15:06:57 GMT

This is on an IPad .. here are some screenshots

all these categories in alpha order

Re: categories are no longer in alphabetical order on Square stand

Nickdobson99 — Sat, 28 Oct 2023 15:10:17 GMT

This shows categories in random order after reboot which caused the problem .. out of order after Wolf Wine

Re: categories are no longer in alphabetical order on Square stand

Nickdobson99 — Sat, 28 Oct 2023 15:23:24 GMT

And you set up categories which for us represent individual traders and then you add the items they are selling to each category.

the loaded categories should appear in alpha order on the checkout screen