thread Open Cash Drawer for a No Sale in Hardware Setup & Troubleshooting

Open Cash Drawer for a No Sale

WithitWitch — Sun, 21 Sep 2025 11:46:06 GMT

Please can someone tell me how I open a cash drawer for a no sale. I've been told that I'm meant to click the three dots on the checkout screen which will give me the option but it doesn't. I get Create Item, Creat Service, Create Discount and Customize Favourites. I know I can get to the drawer by going through settings and hardware and testing the drawer, but surely there should be something on the checkout page

Re: Open Cash Drawer for a No Sale

Breffni — Wed, 27 Mar 2024 09:29:03 GMT

Hi @WithitWitch, thanks for your post!

I'd be happy to help, can you let me know the following details so that I can get an idea of your current set-up:

Device: Square Stand or Register?

Printer: mPop, or other?

Point of Sale version: Square Point of Sale, Retail, Restaurants?

Knowing this will help me do some testing, thanks.

Re: Open Cash Drawer for a No Sale

doc_choc — Wed, 22 May 2024 16:35:46 GMT

@WithitWitch I know it's not always convenient or suited for every business but we just leave the key in the front of the draw and open the draw manually.