https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Terminal-Not-showing-KEypad/m-p/730783#M5057 <P style="margin: 0;">Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/671925">@dawnholistic</a>, thanks for letting us know.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">The Square Terminal is a standalone device, and it does not need to be connected to your phone or anything else.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">When you log in, you should see something like this:&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-05-28 at 09.17.37.png" style="width: 539px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/44136iCD8250145AAA42F8/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-05-28 at 09.17.37.png" alt="Screenshot 2024-05-28 at 09.17.37.png" /></span></P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Here <A href="https://www.youtube.com/watch?v=lPsQzPxqNtw&amp;t=4s" target="_blank" rel="noopener">is a video step-by-step guide</A> to turning on your Terminal and getting it up and running.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Can you try the steps and let me know if it works? If not, can you please share a photo of how the Terminal looks on your end - thank you.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> Tue, 28 May 2024 08:21:53 GMT Breffni 2024-05-28T08:21:53Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Terminal-Not-showing-KEypad/m-p/730649#M5056 <P>Good evening I've just upgraded from the reader to the terminal.&nbsp; However the front screen just shows my business name,&nbsp; I can't access the keypad unless I use my phone and I thought I didn't have to use my phone with it</P> Sun, 21 Sep 2025 11:45:42 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Terminal-Not-showing-KEypad/m-p/730649#M5056 dawnholistic 2025-09-21T11:45:42Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Terminal-Not-showing-KEypad/m-p/730783#M5057 <P style="margin: 0;">Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/671925">@dawnholistic</a>, thanks for letting us know.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">The Square Terminal is a standalone device, and it does not need to be connected to your phone or anything else.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">When you log in, you should see something like this:&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-05-28 at 09.17.37.png" style="width: 539px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/44136iCD8250145AAA42F8/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-05-28 at 09.17.37.png" alt="Screenshot 2024-05-28 at 09.17.37.png" /></span></P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Here <A href="https://www.youtube.com/watch?v=lPsQzPxqNtw&amp;t=4s" target="_blank" rel="noopener">is a video step-by-step guide</A> to turning on your Terminal and getting it up and running.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Can you try the steps and let me know if it works? If not, can you please share a photo of how the Terminal looks on your end - thank you.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> Tue, 28 May 2024 08:21:53 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Terminal-Not-showing-KEypad/m-p/730783#M5057 Breffni 2024-05-28T08:21:53Z