thread Trouble with recent update on Square Register? in Hardware Setup & Troubleshooting

Trouble with recent update on Square Register?

DELSNantuckets — Sun, 21 Sep 2025 07:31:48 GMT

The past two updates on Square Register have been horrible.

Is anyone else having issues with searching for something - typing part of it in, and either messing up or needing to find something similar to the last search and when you hit backspace, it deletes something from the beginning, too?

In this case, I'm searching for our 6" Round Rims, 6rrc (cherry) and then trying to input any other material choice which starts with the same 6rr.

This is super frustrating.

(view in My Videos)

Re: Trouble with recent update on Square Register?

MayaP — Tue, 29 Oct 2024 15:44:46 GMT

Hello @DELSNantuckets,

Thanks for sharing your experience with the recent updates. I understand your frustration with the current functionality.

I don't have a register to test this on but I will tag some sellers who can provide their inisght @BofBArtStudio @cupzcoffeeaz @Doran.

In the meantime, I would also like to get some more information to investigate. What app version is register on? Does factory resetting the device help the issue?

Re: Trouble with recent update on Square Register?

BofBArtStudio — Tue, 29 Oct 2024 16:21:31 GMT

I have a square register that I can try this on and see what happens.

@DELSNantuckets if you do a factory reset make sure that you close out any open drawers first. Or you could lose the drawer history.

Re: Trouble with recent update on Square Register?

BofBArtStudio — Wed, 30 Oct 2024 23:37:55 GMT

Hi @DELSNantuckets ,

I tried reproducing what you were stating in your words and the video that you shared. I am not getting the same issue. I did try several different things to try to get it to create that issue.

One thing I can say is that I haven't used this register in several months And I did have to factory reset it.

If you decide to try a factory reset, be sure to close out any existing open drawers. That is very important.

Other than that, there isn't any issues with performing a factory reset. If you're continuing to see this unexpected behavior when searching for items, I would definitely try a factory reset.

Let us know how that works out for you.

Re: Trouble with recent update on Square Register?

MayaP — Thu, 31 Oct 2024 12:53:41 GMT

Thanks for testing this out and following up @BofBArtStudio!

If you still have issues after resetting, please let us know @DELSNantuckets.