https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Manuel-card-entry/m-p/764501#M5000 <P>Hi I took a payment of £1400 it's showing in transactions (card payment) but not in my balance any advice&nbsp;</P> Sun, 21 Sep 2025 11:44:38 GMT Js14 2025-09-21T11:44:38Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Manuel-card-entry/m-p/764501#M5000 <P>Hi I took a payment of £1400 it's showing in transactions (card payment) but not in my balance any advice&nbsp;</P> Sun, 21 Sep 2025 11:44:38 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Manuel-card-entry/m-p/764501#M5000 Js14 2025-09-21T11:44:38Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Manuel-card-entry/m-p/764854#M5001 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/700355">@Js14</a>&nbsp;<span class="lia-unicode-emoji" title=":waving_hand:">👋</span> thanks for your post.&nbsp;</P> <P>&nbsp;</P> <DIV class="flex-shrink-0 flex flex-col relative items-end"> <DIV> <DIV class="pt-0"> <DIV class="gizmo-bot-avatar flex h-8 w-8 items-center justify-center overflow-hidden rounded-full"> <DIV class="relative p-1 rounded-sm flex items-center justify-center bg-token-main-surface-primary text-token-text-primary h-8 w-8">&nbsp;</DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="group/conversation-turn relative flex w-full min-w-0 flex-col agent-turn"> <DIV class="flex-col gap-1 md:gap-3"> <DIV class="flex max-w-full flex-col flex-grow"> <DIV class="min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words [.text-message+&amp;]:mt-5" dir="auto" data-message-author-role="assistant" data-message-id="d0cf6845-d06d-45b9-bfcf-dd8721e0844d" data-message-model-slug="gpt-4o"> <DIV class="flex w-full flex-col gap-1 empty:hidden first:pt-[3px]"> <DIV class="markdown prose w-full break-words dark:prose-invert light"> <P>Unfortunately, we can’t access your account details here on the Seller Community. However, if you see a payment in your Transactions dashboard but not in your Balance dashboard, it could indicate one of the following:</P> <P>&nbsp;</P> <UL> <LI>The transaction was declined.</LI> <LI>A different payment method, such as cash instead of card, was used</LI> </UL> <P>&nbsp;</P> <P>If your transfer hasn’t arrived yet, I recommend calling our support team directly who can check the status.&nbsp;</P> <P>&nbsp;</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <P><SPAN>Our number is 0800 - 098 8008, 9AM- 5PM.&nbsp;</SPAN></P> Tue, 03 Dec 2024 14:57:02 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Manuel-card-entry/m-p/764854#M5001 Breffni 2024-12-03T14:57:02Z