thread Unable to associated a sale with a customer for loyalty points in Hardware Setup & Troubleshooting https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Unable-to-associated-a-sale-with-a-customer-for-loyalty-points/m-p/217114#M4903 <P>I have followed the procedure and added a customers phone number after a sale so that they can signup and then receive their loyalty points yet the customer is not actually registered into the program after this point and once the customer has left i don't have any evidence of them to associate with a particular sale.</P> <P>&nbsp;</P> <P>Is there a problem with the loyalty program within square? I need help!</P> Sun, 21 Sep 2025 11:14:13 GMT bluescents 2025-09-21T11:14:13Z Unable to associated a sale with a customer for loyalty points https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Unable-to-associated-a-sale-with-a-customer-for-loyalty-points/m-p/217114#M4903 <P>I have followed the procedure and added a customers phone number after a sale so that they can signup and then receive their loyalty points yet the customer is not actually registered into the program after this point and once the customer has left i don't have any evidence of them to associate with a particular sale.</P> <P>&nbsp;</P> <P>Is there a problem with the loyalty program within square? I need help!</P> Sun, 21 Sep 2025 11:14:13 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Unable-to-associated-a-sale-with-a-customer-for-loyalty-points/m-p/217114#M4903 bluescents 2025-09-21T11:14:13Z Re: Unable to associated a sale with a customer for loyalty points https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Unable-to-associated-a-sale-with-a-customer-for-loyalty-points/m-p/217321#M4904 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/330116">@bluescents</a>,</P> <P>&nbsp;</P> <P>Yep, we're actually seeing some issues with registering new customers for the Loyalty program at the moment - please check&nbsp;<A href="https://au.issquareup.com/" target="_blank">https://au.issquareup.com/</A> for updates. We hope to have this resolved ASAP!</P> Mon, 09 Nov 2020 06:02:34 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Unable-to-associated-a-sale-with-a-customer-for-loyalty-points/m-p/217321#M4904 Seamus 2020-11-09T06:02:34Z