help! connection issues cant take payments

lashgal — Sun, 21 Sep 2025 11:14:09 GMT

hi all,

PLEASE HELP.

Im having real issues with connecting my reader to my apps. I got it to work last week but today it just wont connect in appointments app or square app. I am unable to take payments until i can fix this. knightmare having to keep cliients waiting!! it keeps saying unabvailable when i try. I have dont the flashinf red light and reconnected bluetooth. forgot device on bluetooth and apps and tried again and it just wont work!

please help

Re: help! connection issues cant take payments

Seamus — Fri, 13 Nov 2020 05:44:19 GMT

Hey @lashgal,

Thanks for getting in touch and sorry to hear you're having trouble with your reader! If you're tried some of the troubleshooting steps already it might be time to get in touch with support, who will be able to take a better look at your operating environment. You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

thread help! connection issues cant take payments in Hardware Setup & Troubleshooting

help! connection issues cant take payments

Re: help! connection issues cant take payments