thread Re: Printer not connecting in Hardware Setup & Troubleshooting

Printer not connecting

Issacmaw — Sun, 21 Sep 2025 11:13:19 GMT

Just came in on Saturday morning to find my printer and square reader not connecting. I have tried everything from. Pulling every plug out and in, uninstalling the app, updating the both the ipad and app. Power still getting to the ipad. My only conculsion is the three USB port has gone. Nothing works and I'm not sure how long the battery will last on the square reader.

Re: Printer not connecting

Blacksmithgalle — Tue, 01 Jun 2021 00:21:13 GMT

I am having the same issue so frustrating

Re: Printer not connecting

Arie — Tue, 01 Jun 2021 01:38:53 GMT

Hi @Blacksmithgalle,

Thank you for reaching out and sorry to hear you're having trouble with your printer.

While we're not able to troubleshoot this via our community forum, our support team would be happy to help you out.

You can call support on 1800 760 137, and our lines are open Monday - Friday, 9am-5pm AEST.

I'm sorry I wasn't able to be of more help here!