thread Re: Transactions for today show up then disappear in Hardware Setup & Troubleshooting

Transactions for today show up then disappear

Jayschillibar — Sun, 21 Sep 2025 11:10:18 GMT

Transactions for today are showing up when sales first done but then disappear off the system

Re: Transactions for today show up then disappear

ChrisTheBeanCof — Sat, 13 Aug 2022 04:12:50 GMT

I had the issue aswell,

Re: Transactions for today show up then disappear

ChrisTheBeanCof — Sat, 13 Aug 2022 04:13:53 GMT

The sale was also not reflected in my sales figure recorded by Square aswell

Re: Transactions for today show up then disappear

Jayschillibar — Sat, 13 Aug 2022 04:23:19 GMT

Came good over time

Each sale reappeared one at a time and all future sales were showing up

had another sellers next to me with same issue

Re: Transactions for today show up then disappear

ChrisTheBeanCof — Sat, 13 Aug 2022 04:38:24 GMT

I have not had all the transactions appear as yet

Re: Transactions for today show up then disappear

ChrisTheBeanCof — Sat, 13 Aug 2022 04:42:09 GMT

Also I had another seller nearby with the same issues, we both did not have all transactions return. During the period of issues selling coffee at a typical rate of 40-45 coffees per hour it is hard to determine what losses occurred

Re: Transactions for today show up then disappear

Seamus — Mon, 15 Aug 2022 01:18:49 GMT

@Jayschillibar @ChrisTheBeanCof I've followed this up further and it looks like we did experience an issue that impacted a small percentage of Square accounts, resulting in delays to payment reporting on Saturday morning. These transactions went through fine and were not lost, however it did take a while for the reporting to catch up. The issue has been resolved and payment reporting was restored, however we do sincerely apologise for the impact this had on your business. Our engineering team is reviewing the incident and working on ways to prevent future disruptions like this one.

Re: Transactions for today show up then disappear

Jayschillibar — Mon, 15 Aug 2022 02:21:18 GMT

Thankyou for following up and replying