Terminal is losing connection to POS recently

po1013 — Sun, 21 Sep 2025 11:09:26 GMT

Hi everyone,

I have a Terminal for taking card payments only

recently it kept losing connection with my POS (iPad pro)

it's really frustrating, especially during peak times.

found a same situation here

but no idea how to troubleshoot this glitch.

Thanks

Re: Terminal is losing connection to POS recently

Laurie_ — Sun, 09 Oct 2022 05:09:43 GMT

Hi, @po1013, thanks for reaching out to us and sorry to hear you're running into these issues!

You can view our recommended troubleshooting steps to help resolve the Square Terminal connection issues with your Square Point of Sale.

The terminal can lose connection for a number of reasons, the most common though is an unstable internet connection. Sometimes rebooting your internet modem is the next best step if you're noticing the connection dropping in and out on a regular basis.

Once you've done this, sign out of your Square Terminal and go through the pairing steps once more. Remember, to sign out of the Terminal, swipe from left to the middle to open the menu panel, then tap Settings > Sign out.

Let us know how you go after completing these steps!

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Terminal is losing connection to POS recently

Re: Terminal is losing connection to POS recently