thread Re: Cancelling a refund in Hardware Setup & Troubleshooting

Cancelling a refund

gently_heldvint — Sun, 21 Sep 2025 11:05:31 GMT

Hi, first time question here.

I just put through a refund on my square POS and realised it was the wrong one I tried calling Square customer support phone number but was hung up on by the IVR as I didn't know my customer code. Any advice greatly appreciated.

Best regards

Annie.

Re: Cancelling a refund

lawnbrook — Mon, 15 May 2023 09:03:52 GMT

Hi @gently_heldvint,

I know this is a little late, but for matter like this I think it's probably better to get in touch with support directly. I would probably use phone in this instance:

Get Support at Square | Square Support Centre - AU (squareup.com)

Bruce