https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Square-Auto-DEACTIVATE-my-subscription/m-p/776738#M444 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/705785">@the4</a>&nbsp;– I appreciate your patience and for bringing this to our attention. Is this issue still occurring? If so, I recommend reaching out to our support team for real-time troubleshooting. If needed, they can also file a ticket. <STRONG>You can reach them at 1-855-700-6000, Monday to Friday, 6 AM - 6 PM PT.</STRONG> Let me know if you need anything else.&nbsp;</P> Wed, 12 Feb 2025 20:34:22 GMT MayaP 2025-02-12T20:34:22Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Square-Auto-DEACTIVATE-my-subscription/m-p/771616#M443 <P>Some of my users who were subscribed on 11/01 were suddenly DEACTIVATED for unknown reasons.</P><P>I created a cronjob to automatically subscribe to these users at 00:05.</P><P>However, 5 minutes later their subscriptions were not charged and were DEACTIVATED by Square.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="the4_0-1736743060223.png" style="width: 400px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/48606i8BFD19A703F7C968/image-size/medium?v=v2&amp;px=400" role="button" title="the4_0-1736743060223.png" alt="the4_0-1736743060223.png" /></span></P><P>&nbsp;</P><P><BR />Currently, I have manually re-ACTIVATED their subscriptions and everything is working fine. But I would like to know why this issue is happening</P><P>Here is my appID sq0idp-Ut5IG3zryI7OkJpYIosx-A. Please help!!!</P> Sun, 21 Sep 2025 07:30:10 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Square-Auto-DEACTIVATE-my-subscription/m-p/771616#M443 the4 2025-09-21T07:30:10Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Square-Auto-DEACTIVATE-my-subscription/m-p/776738#M444 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/705785">@the4</a>&nbsp;– I appreciate your patience and for bringing this to our attention. Is this issue still occurring? If so, I recommend reaching out to our support team for real-time troubleshooting. If needed, they can also file a ticket. <STRONG>You can reach them at 1-855-700-6000, Monday to Friday, 6 AM - 6 PM PT.</STRONG> Let me know if you need anything else.&nbsp;</P> Wed, 12 Feb 2025 20:34:22 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Square-Auto-DEACTIVATE-my-subscription/m-p/776738#M444 MayaP 2025-02-12T20:34:22Z