thread Re: could not use the square reader all weekend in Hardware Setup & Troubleshooting https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Why-am-I-unable-to-connect-my-Square-Reader-to-my-phone/m-p/760715#M4379 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/696171">@allaussiecoins_</a>,<BR />&nbsp;</P> <P>I'm sorry to hear about the issues you're experiencing here. I'd like to help, but I'll need some more information so we can try and narrow down the cause of the issue.<BR /><BR /></P> <P><STRONG>Square Reader Issues<BR /><BR /></STRONG></P> <P>As a first step, please try the troubleshooting steps outlined in&nbsp;<A href="https://squareup.com/help/au/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank">this Support Centre article</A>.<BR /><BR /></P> <P>If the connection issues continue, please reply with more details on the following:<BR /><BR /></P> <UL> <LI><FONT size="3">What device are you using with your Square Reader? (e.g., iPhone 14, Samsung S23, etc.)</FONT></LI> <LI><FONT size="3">Are Location Services enabled for the Square app in your device’s settings?</FONT></LI> <LI><FONT size="3">Are you receiving any error messages in the app?</FONT></LI> <LI><FONT size="3">Does the disconnection occur after specific actions, such as closing and reopening the app?</FONT></LI> <LI><FONT size="3">Is your device updated to the latest software version (iOS or Android)?</FONT></LI> <LI><FONT size="3">Are you running the latest version of the Square app?</FONT><BR /><BR /></LI> </UL> <P><STRONG>Phone Payment Issues<BR /><BR /></STRONG></P> <P>Regarding your phone payment issue, where you mentioned, "still can't accept card on my phone but phone and watch work":<BR /><BR /></P> <UL> <LI><FONT size="3">Are you referring to <A href="https://squareup.com/help/au/en/article/7786-get-started-with-tap-to-pay-on-iphone" target="_blank">Tap to Pay on iPhone</A> or <A href="https://squareup.com/help/au/en/article/7960-get-started-with-tap-to-pay-on-android" target="_blank">Android</A>, where you can tap a card or phone against the back of your phone to make a payment?</FONT></LI> <LI><FONT size="3">If so, is the issue that when you tap physical cards against the back of your phone, they don't register, but phone/watch payments do?</FONT><BR /><BR /></LI> </UL> <P><STRONG>Wi-Fi Connection Issue<BR /><BR /></STRONG></P> <P>You also mentioned, "my phone said no Wi-Fi":<BR /><BR /></P> <UL> <LI><FONT size="3">Is this related to the Square Reader or Tap to Pay?</FONT></LI> <LI><FONT size="3">Could you provide a screenshot of what you're seeing in the app?</FONT><BR /><BR /></LI> </UL> <P><BR />Thanks - I’ll keep an eye out for your reply!</P> <P><!-- notionvc: 4feac20b-f529-41eb-a8a5-322a35710ed6 --></P> Thu, 07 Nov 2024 23:35:12 GMT Katie_SQ 2024-11-07T23:35:12Z Why am I unable to connect my Square Reader to my phone? https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Why-am-I-unable-to-connect-my-Square-Reader-to-my-phone/m-p/760219#M4378 <P><FONT size="2"><EM>The title of this thread has been edited from the original:&nbsp;could not use the square reader all weekend.</EM></FONT><BR /><BR />could not use the square reader all weekend. had to enter card manualy. still can't accept card on my phone but phone and watch work. my phone said no wifi&nbsp;</P> Sun, 21 Sep 2025 11:00:56 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Why-am-I-unable-to-connect-my-Square-Reader-to-my-phone/m-p/760219#M4378 allaussiecoins_ 2025-09-21T11:00:56Z Re: could not use the square reader all weekend https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Why-am-I-unable-to-connect-my-Square-Reader-to-my-phone/m-p/760715#M4379 <P>Hi&nbsp;<a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/696171">@allaussiecoins_</a>,<BR />&nbsp;</P> <P>I'm sorry to hear about the issues you're experiencing here. I'd like to help, but I'll need some more information so we can try and narrow down the cause of the issue.<BR /><BR /></P> <P><STRONG>Square Reader Issues<BR /><BR /></STRONG></P> <P>As a first step, please try the troubleshooting steps outlined in&nbsp;<A href="https://squareup.com/help/au/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting" target="_blank">this Support Centre article</A>.<BR /><BR /></P> <P>If the connection issues continue, please reply with more details on the following:<BR /><BR /></P> <UL> <LI><FONT size="3">What device are you using with your Square Reader? (e.g., iPhone 14, Samsung S23, etc.)</FONT></LI> <LI><FONT size="3">Are Location Services enabled for the Square app in your device’s settings?</FONT></LI> <LI><FONT size="3">Are you receiving any error messages in the app?</FONT></LI> <LI><FONT size="3">Does the disconnection occur after specific actions, such as closing and reopening the app?</FONT></LI> <LI><FONT size="3">Is your device updated to the latest software version (iOS or Android)?</FONT></LI> <LI><FONT size="3">Are you running the latest version of the Square app?</FONT><BR /><BR /></LI> </UL> <P><STRONG>Phone Payment Issues<BR /><BR /></STRONG></P> <P>Regarding your phone payment issue, where you mentioned, "still can't accept card on my phone but phone and watch work":<BR /><BR /></P> <UL> <LI><FONT size="3">Are you referring to <A href="https://squareup.com/help/au/en/article/7786-get-started-with-tap-to-pay-on-iphone" target="_blank">Tap to Pay on iPhone</A> or <A href="https://squareup.com/help/au/en/article/7960-get-started-with-tap-to-pay-on-android" target="_blank">Android</A>, where you can tap a card or phone against the back of your phone to make a payment?</FONT></LI> <LI><FONT size="3">If so, is the issue that when you tap physical cards against the back of your phone, they don't register, but phone/watch payments do?</FONT><BR /><BR /></LI> </UL> <P><STRONG>Wi-Fi Connection Issue<BR /><BR /></STRONG></P> <P>You also mentioned, "my phone said no Wi-Fi":<BR /><BR /></P> <UL> <LI><FONT size="3">Is this related to the Square Reader or Tap to Pay?</FONT></LI> <LI><FONT size="3">Could you provide a screenshot of what you're seeing in the app?</FONT><BR /><BR /></LI> </UL> <P><BR />Thanks - I’ll keep an eye out for your reply!</P> <P><!-- notionvc: 4feac20b-f529-41eb-a8a5-322a35710ed6 --></P> Thu, 07 Nov 2024 23:35:12 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Why-am-I-unable-to-connect-my-Square-Reader-to-my-phone/m-p/760715#M4379 Katie_SQ 2024-11-07T23:35:12Z