thread Re: Location Active but not Visible in Hardware Setup & Troubleshooting

Location Active but not Visible

JRGFW — Sun, 21 Sep 2025 11:00:16 GMT

I am seeing an issue where a Location has been reactivated, and has permissions set to be viewed by all system admins, but it is only visible in Locations List when logged in as Account Owner. Help!

Re: Location Active but not Visible

JRGFW — Sat, 11 Jan 2025 04:56:49 GMT

Location displaying as greyed out in subscription list

Re: Location Active but not Visible

Laurie_ — Mon, 13 Jan 2025 03:56:37 GMT

Hi @JRGFW,

I'd be happy to take a closer look at this with you!

To clarify, are you referring to your Square Account subscriptions or your customer subscriptions? It’s a bit unclear from the screenshot you’ve shared.

Additionally, just to confirm:

1. Are all other access levels/staff able to see the location as expected, except for the account owner?

2. Are you viewing this solely through the app on a device? If so, have you noticed if the issue persists across multiple devices?

Let me know, and I’ll assist further!