thread Customer stubs generating random string of characters instead of order number in Hardware Setup & Troubleshooting

Customer stubs generating random string of characters instead of order number

smokestackroast — Sun, 21 Sep 2025 07:23:07 GMT

Roughly 5% of the time, the register prints a customer's ticket stub with a random string of characters instead of a number from 1-100.

Re: Customer stubs generating random string of characters instead of order number

rtfulk — Fri, 05 Sep 2025 17:46:17 GMT

@smokestackroast This is just a thought, do you have your Stub Type set to Automatic? Square states if random strings appear it usually means the information is being interpreted as a manual entry.

On your Square POS tap More/Settings/Hardware/Printers.

Select your printer profile you use for order tickets.

Make sure Order Ticket Stubs is enabled.

Then verify that stub type is set to Automatic.

Save your changes.

Re: Customer stubs generating random string of characters instead of order number

ryanwanner — Fri, 05 Sep 2025 21:22:37 GMT

@smokestackroast Another thought to build off what @rtfulk said:

If you're using manual tickets and your server does not enter a name or a number, you will see "Receipt #xxxx" where xxxx is a randomly created number generated by Square for ticket identification. This will show on ticket stubs too.

Now, if your kitchen tickets are showing a number but your ticket stubs aren't, then that is a problem that support needs to investigate.