thread Re: Does square sell a new glass for the square terminal ? in Hardware Setup & Troubleshooting

Handheld Terminal Screen Cracked

AlhambraTaxCent — Sun, 21 Sep 2025 10:25:33 GMT

Back in July my handheld square terminal fell off the table and the screen shattered. I brought it to a repair service and they were unable to find a replacement screen. I contacted square directly and it is now 2 months and nobody got back to me.

I was hoping either square will respond to this or somebody in the community can help me out.

Does anybody know how I can get this fixed? The system still works with no problems.

Thank You in advance.

Re: Handheld Terminal Screen Cracked

ashc — Tue, 24 Sep 2019 19:18:46 GMT

Hi @AlhambraTaxCent and welcome to the Community,

Really sorry you've had a hard time trying to contact us. There really isn't another option aside from replacing the screen with a third party if they have a screen that fits or buying a new one outright unfortunately. 😞

Does square sell a new glass for the square terminal ?

hendWICA — Sat, 20 Jun 2020 01:46:30 GMT

Does square sell a new glass for the square terminal ?

If not where do I get one ? my screen is cracked.

Re: Does square sell a new glass for the square terminal ?

nika — Sun, 21 Jun 2020 21:54:45 GMT

Hi @hendWICA- Check ashc's answer here. You can also contact our CS team to see if your Terminal is still covered under warranty.

Re: Handheld Terminal Screen Cracked

MadelinePolton1 — Wed, 17 Jul 2024 21:04:42 GMT

Hi,

How did you ever resolve this?

Thanks

Re: Handheld Terminal Screen Cracked

rtfulk — Wed, 17 Jul 2024 23:59:13 GMT

@AlhambraTaxCent @hendWICA have you checked EBay for a dead terminal to purchase for the screen? I see some on there going for like 50.00, that would be cheaper than buying a new terminal. It shouldn’t be to hard to change, probably a ribbon cable is all that connects the screen to the motherboard.