Loyalty, Connected Terminal & Cash Sales

TheRealChipA — Sun, 21 Sep 2025 10:22:20 GMT

Background — I am using Square POS, with a Connected Terminal for payment processing, and I have a current Loyalty Program. Overall, everything works as expected. I did run across one issue yesterday that I’d like to suggest new functionality to address.

When a guest pays with cash, obviously the prompt for joining the loyalty program is displayed on my POS. Then we have to either ask the guest for their phone number, OR we have to turn the POS screen around so the guest can enter their phone number.

Would it be possible to add a “Send to Terminal” button on that POS Loyalty Signup screen, and then we could direct the customer to the terminal to finish the process? Obviously, Terminal already has the loyalty signup process since it displays it for card transactions.

Thanks,

Chip

Re: Loyalty, Connected Terminal & Cash Sales

seiderman — Fri, 15 Apr 2022 18:11:26 GMT

Hey @TheRealChipA,

Improving the Loyalty experience on Connected Terminal is something that’s on the team’s radar. While I don’t have any specific updates right now, we’ll definitely keep you in the loop as we make progress here.

Let me know if anything else comes up!

thread Loyalty, Connected Terminal & Cash Sales in Hardware Setup & Troubleshooting

Loyalty, Connected Terminal & Cash Sales

Re: Loyalty, Connected Terminal & Cash Sales