thread Re: Is it possible to force a cash drawer to be opened before accepting payment? in Hardware Setup & Troubleshooting

Is it possible to force a cash drawer to be opened before accepting payment?

daynger — Sun, 21 Sep 2025 10:22:01 GMT

We recently switched to Square Terminals in one of our locations. In our other locations with Square Point of Sale Systems, our employees are unable to ring a transaction until the cash drawer had been opened for the day.

With the terminals, our employees HAVE been able to ring in before opening the drawer, leading to them accepting cash before the drawer is open (and leading to a drawer that is off). I know the system gives repeated reminders to open the drawer, but is it possible to force the cash drawer to be opened before accepting payments on the new terminals?

Re: Is it possible to force a cash drawer to be opened before accepting payment?

JJ_ — Wed, 13 Apr 2022 13:50:44 GMT

Oh no, @daynger!

Sorry to hear that you're here because you've run into trouble. We recommend checking to make sure that your Square Terminals are up-to-date. If everything looks good there, you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our support team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

P.S. Welcome back to the Seller Community