thread Customer screen connection in Hardware Setup & Troubleshooting

Customer screen connection

dutch1 — Sun, 21 Sep 2025 07:29:04 GMT

Last year we purchased the new square register with the customer screen. For the last few weeks the screen becomes disconnected and I have to pull it off and reinsert it. We are hardly using it right now because our greenhouse isn’t open for business yet. The few times we needed it I have to reinsert it. Anyone else?

Re: Customer screen connection

TheRealChipA — Sat, 01 Mar 2025 16:12:40 GMT

Hey there @dutch1. All Square hardware comes with limited warranties. Based on your statement that you purchased yours “last year,” and given that the Register has a two-year warranty, you should be able to file a warranty claim. Here’s a link to the necessary information.

Re: Customer screen connection

dutch1 — Sat, 01 Mar 2025 18:08:23 GMT

Thanks!