Virtual Terminal Payment - edit once completed?

dbickel — Sun, 21 Sep 2025 10:20:05 GMT

I recorded a payment in my Virtual Terminal as "cash" instead of "custom." I use "custom" to track payment via check & reconcile with my deposits to the bank. I can't seem to go back in and edit the payment. Is there a way to do this?

Re: Virtual Terminal Payment - edit once completed?

TheRealChipA — Fri, 19 Aug 2022 00:08:39 GMT

@dbickel For a number of reasons, completed transactions can not be edited. But you can do the following steps to fix your problem:

From your online dashboard, go to Transactions
Find the transaction in your list and select it
Click on the “…” in the upper right hand corner, and select Issue Refund from the drop down and go through that process.
Go back into Virtual Terminal and complete the transaction again as a Cash Payment.

That will do the trick. Let me know if you have any further questions.

thread Re: Virtual Terminal Payment - edit once completed? in Hardware Setup & Troubleshooting

Virtual Terminal Payment - edit once completed?

Re: Virtual Terminal Payment - edit once completed?