https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Terminal-Freeze/m-p/604504#M3870 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/554912">@dallenjr</a> !</P><P>&nbsp;</P><P>It sounds like your terminal was configured to be in a connected mode. This is where a tablet/phone connects to the terminal and it acts like the old style credit card readers. (More Info on Connected Terminal)</P><P>&nbsp;</P><P>To get out of that mode, swipe left to right on the Powered by Square screen -&gt; settings -&gt; sign out. It <EM>should</EM> go into the usual mode once you log back in. If not, you can perform a factory reset. It's available on that same screen.</P><P>&nbsp;</P><P>Also, if you do have a tablet that is linked, you'll need to disconnect it too. On the point of sale, More -&gt; Settings -&gt; Hardware -&gt; Square Terminal -&gt; Disconnect.</P><P>&nbsp;</P><P>Hope this helps!</P> Sat, 08 Oct 2022 20:00:33 GMT ryanwanner 2022-10-08T20:00:33Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Terminal-Freeze/m-p/604473#M3869 <P>Just got my new terminal, logged in and the screen stay on Powered by Square.&nbsp; What am I doing wrong?</P> Sun, 21 Sep 2025 10:19:15 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Terminal-Freeze/m-p/604473#M3869 dallenjr 2025-09-21T10:19:15Z https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Terminal-Freeze/m-p/604504#M3870 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/554912">@dallenjr</a> !</P><P>&nbsp;</P><P>It sounds like your terminal was configured to be in a connected mode. This is where a tablet/phone connects to the terminal and it acts like the old style credit card readers. (More Info on Connected Terminal)</P><P>&nbsp;</P><P>To get out of that mode, swipe left to right on the Powered by Square screen -&gt; settings -&gt; sign out. It <EM>should</EM> go into the usual mode once you log back in. If not, you can perform a factory reset. It's available on that same screen.</P><P>&nbsp;</P><P>Also, if you do have a tablet that is linked, you'll need to disconnect it too. On the point of sale, More -&gt; Settings -&gt; Hardware -&gt; Square Terminal -&gt; Disconnect.</P><P>&nbsp;</P><P>Hope this helps!</P> Sat, 08 Oct 2022 20:00:33 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/Terminal-Freeze/m-p/604504#M3870 ryanwanner 2022-10-08T20:00:33Z