thread Re: Just purchased square terminal and touch screen has stopped responding. in Hardware Setup & Troubleshooting

Just purchased square terminal and touch screen has stopped responding.

brandonb316 — Sun, 21 Sep 2025 10:14:04 GMT

I just purchased Square Terminal and just after login and initial setup the screen is now not responding to touch. I have done a restart and still nothing.

Re: Just purchased square terminal and touch screen has stopped responding.

TheRealChipA — Thu, 24 Aug 2023 02:45:20 GMT

Hey @brandonb316. All Square hardware comes with a limited warranty. Terminal is one year for most things. Here’s a link to the Square Warranty Help Docment.

Regards,

Re: Just purchased square terminal and touch screen has stopped responding.

brandonb316 — Thu, 24 Aug 2023 03:00:54 GMT

I found that you can do a hard reset by holding the power button for about 30 seconds following the on screen instructions. Seems to work know. Thanks

Re: Just purchased square terminal and touch screen has stopped responding.

TheRealChipA — Thu, 24 Aug 2023 03:02:15 GMT

Nice. Keep an eye on it. If it keeps acting up, don’t hesitate to exercise the warranty!