thread Skip Receipt Screen...not skipping in Hardware Setup & Troubleshooting

Skip Receipt Screen...not skipping

JGoede — Sun, 21 Sep 2025 10:13:24 GMT

Just picked up a Square terminal to add to our collection. I have gone into the setting and toggled on Skip Receipt Screen...restarted machine...and it still keeps prompting for a receipt choice. Any helpful thoughts on how to actually get it to skip the receipt screen?

Re: Skip Receipt Screen...not skipping

_Violet — Thu, 21 Sep 2023 21:43:40 GMT

Hi @JGoede - I'm sorry to hear that this issue with your Square Terminal has brought you to the Seller Community.

I suggest starting out with the troubleshooting steps for the Terminal listed here. Sometimes new Terminals need a software update before they start functioning correctly. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this helps!

Re: Skip Receipt Screen...not skipping

KALS — Sat, 26 Oct 2024 08:02:48 GMT

Hi,

I had this same problem, I came here and didn't get a solution.
I did however fix this problem by turning off the printer.
This is done by selecting:

SETTINGS -> Hardware -> Printer -> Receipts -> Use this printer for receipts ->(toggle OFF)

I hope this helps others in future.