Previous Order staying on Terminal after hitting New Sale on Main pos

cbm — Sun, 21 Sep 2025 10:12:21 GMT

I have my terminal hooked up to my iPad to display orders/so they can pay. At the moment most of the time, once I hit a new Sale, the previous order stays on the terminal and causes confusion. To the point, sometimes the previous receipt is printed.

It would be great for the terminal to exit from the previous order after a certain amount of time, or immediately if you hit New sale on the POS.

Re: Previous Order staying on Terminal after hitting New Sale on Main pos

JJ_ — Sat, 25 Nov 2023 15:22:04 GMT

Hello there @cbm!

I will go ahead and recommend you reach out to our Hardware Team, so they can take a closer look at this experience. You can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.

thread Re: Previous Order staying on Terminal after hitting New Sale on Main pos in Hardware Setup & Troubleshooting

Previous Order staying on Terminal after hitting New Sale on Main pos

Re: Previous Order staying on Terminal after hitting New Sale on Main pos