thread Re: When i go to accept a pymnt via credit card it keeps saying app is needed and i already have the in Hardware Setup & Troubleshooting

When i go to accept a pymnt via credit card it keeps saying app is needed and i already have the squ

Kimmie68 — Sun, 21 Sep 2025 10:12:17 GMT

When I go to take a pymnt it says square app needed and I already have it downloaded

It just started doing this

Re: When i go to accept a pymnt via credit card it keeps saying app is needed and i already have the

Stacelyn24 — Tue, 28 Nov 2023 19:26:06 GMT

So sorry because that sounds frustrating. I suggest contact Square Customer Support to see if there's been a recent glitch that might have happened in your area. Otherwise, I'm sure they can help correct this issue for this. They're number is [Redacted]. I hope this helps 🙂

Re: When i go to accept a pymnt via credit card it keeps saying app is needed and i already have the squ

Laurie_ — Wed, 29 Nov 2023 01:39:50 GMT

Hi @Kimmie68,

Thanks for reaching out to flag this with us, and sorry to hear you're running into this issue!

I've not personally come across this error before. Is the issue still ongoing for you? If so, are you able to send through a screenshot of the error message you are receiving on your app?

The only thing I can think of is that your app may need updating. The best way to restart your app is to uninstall and reinstall it on your device. Before doing this, make sure you haven't processed any offline payments within the last 24 hours.

For your reference, I've included our Support Team contact information below.

If you'd like to speak with our Support Team by phone, you can give us a call at 1-855-700-6000 between 6 am - 6 pm Pacific Time, Monday - Friday. You can also get in touch with our Messaging and Email Support Teams here: squ.re/contactsqsupport.

Thank you @Stacelyn24 for jumping in here to lend a hand in the meantime! 🙏