thread Re: My square is not opening to the keypad. All I am getting is the name of my business on the scree in Hardware Setup & Troubleshooting https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-square-is-not-opening-to-the-keypad-All-I-am-getting-is-the/m-p/718220#M3442 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/660449">@Mimiawap</a> ! It's possible that the update confused the terminal a bit. Press and hold the power button until you get the Power Off/Restart screen then restart your terminal. That should clear up the missing keyboard.</P><P>&nbsp;</P><P>Of note, this last terminal update forced me to log in again. That may be what's causing the issues with the keyboard too: it thinks you need to log in but it's not on the right screens for you to do so.</P> Mon, 25 Mar 2024 16:02:51 GMT ryanwanner 2024-03-25T16:02:51Z My square is not opening to the keypad. All I am getting is the name of my business on the screen. https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-square-is-not-opening-to-the-keypad-All-I-am-getting-is-the/m-p/718202#M3441 <P>My terminal is charged and I have excellent strength on internet. But my terminal will not open to the keypad. It was working fine until the update. What is going on?</P> Sun, 21 Sep 2025 10:10:23 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-square-is-not-opening-to-the-keypad-All-I-am-getting-is-the/m-p/718202#M3441 Mimiawap 2025-09-21T10:10:23Z Re: My square is not opening to the keypad. All I am getting is the name of my business on the scree https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-square-is-not-opening-to-the-keypad-All-I-am-getting-is-the/m-p/718220#M3442 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/660449">@Mimiawap</a> ! It's possible that the update confused the terminal a bit. Press and hold the power button until you get the Power Off/Restart screen then restart your terminal. That should clear up the missing keyboard.</P><P>&nbsp;</P><P>Of note, this last terminal update forced me to log in again. That may be what's causing the issues with the keyboard too: it thinks you need to log in but it's not on the right screens for you to do so.</P> Mon, 25 Mar 2024 16:02:51 GMT https://community.squareup.com/t5/Hardware-Setup-Troubleshooting/My-square-is-not-opening-to-the-keypad-All-I-am-getting-is-the/m-p/718220#M3442 ryanwanner 2024-03-25T16:02:51Z