thread Re: Cash Drawer Not Connected Message in Hardware Setup & Troubleshooting

Cash Drawer Not Connected Message

devneck — Sun, 21 Sep 2025 07:28:08 GMT

When we go to sign into the Square Register, there is a message saying there is no Cash Drawer connected.

Our cash drawer is connected through the receipt printer and works fine. How do I stop this message from appearing?

Re: Cash Drawer Not Connected Message

JTPets — Mon, 10 Mar 2025 15:14:44 GMT

@Summer2024 Can you please escalate this, It appears to have come recently for me after the update that delivered the removal of my logo from the staff facing side of the POS screen on my Square register. The first time it happened we had to reboot the drawer to get the drawer to open so we assumed it was the start of a bad cable or loose cable. However it was just a glitch and needed a reboot on the cashdrawer/printer system somwhere.

However the error persists on the screen as seen in the video

Thanks!

(view in My Videos)

Re: Cash Drawer Not Connected Message

Summer2024 — Tue, 11 Mar 2025 13:17:32 GMT

Good morning @JTPets ! I just escalated this to our engineers. Thanks for the tag.

Re: Cash Drawer Not Connected Message

Summer2024 — Tue, 18 Mar 2025 14:29:15 GMT

Just providing an update here for visibility, this issue should be resolved with the update 6.66.

Re: Cash Drawer Not Connected Message

JTPets — Tue, 18 Mar 2025 18:43:35 GMT

It has been resolved on my Square Register, thank you!