thread Re: Square Register: Gift Card Balance Not Displaying? in Hardware Setup & Troubleshooting

Square Register: Gift Card Balance Not Displaying?

WST90 — Sun, 21 Sep 2025 07:28:04 GMT

I recently upgraded from the Square Stand to the Square Register and noticed that when a customer makes a purchase using a gift card, the remaining balance doesn’t appear on the screen. Even in the transactions tab, it’s not displayed—we have to print a receipt just to see it. Does anyone have any insight on this?

Re: Square Register: Gift Card Balance Not Displaying?

Summer2024 — Tue, 11 Mar 2025 13:48:56 GMT

Hi there, @WST90 !

Unfortunately, the Square Register does not automatically display the remaining gift card balance after a transaction on the main screen. This is a known limitation that differs from the Square Stand functionality.

Available Methods to Check Balance

During Transaction:
- Must check balance before processing payment
- Use "More Actions" (...)
- Select "Check Gift Card Balance"
View Balance Options:
- Print receipt (shows remaining balance)
- Check through Square Dashboard
- Use Square mobile app
- Use manual balance check function

I hope this helps. Hopefully soon the register will have the same functionality for displaying gift card balances after a transaction.

Re: Square Register: Gift Card Balance Not Displaying?

anniemcg — Tue, 17 Jun 2025 23:00:23 GMT

@Summer2024

I've commented on this issue elsewhere, but in my experience the customers usually ask for their gift card balance about 2 seconds AFTER they hit the "No Receipt" button. I really wish Square would fix this behavior on the Register because I can't fix my customers!

Re: Square Register: Gift Card Balance Not Displaying?

Summer2024 — Wed, 18 Jun 2025 12:42:20 GMT

I hear you, @anniemcg . Hopefully the engineering team has a plan to resolve this in the future.

Re: Square Register: Gift Card Balance Not Displaying?

WST90 — Wed, 16 Jul 2025 12:53:14 GMT

I really hope they fix this issue soon. It's a major limitation, especially when we have lineups and have to take extra steps just to check a customer’s remaining gift card balance. Nine times out of ten, they ask for it.

Re: Square Register: Gift Card Balance Not Displaying?

DiSophiapizza — Sun, 07 Dec 2025 00:16:19 GMT

Why the balance not showing anymore on the printed receipts? It used to…..