thread Re: Clocking In Passcode Won't Work in Hardware Setup & Troubleshooting

Clocking In Passcode Won't Work

RubyR — Sun, 21 Sep 2025 10:06:19 GMT

Suddenly, team members cannot clock in at the terminal or on the app using their designated passcode. Settings have not been changed and passcodes have not been changed. Manager has had to clock them in each day. How can we resolve this?

Re: Clocking In Passcode Won't Work

Summer2024 — Fri, 20 Sep 2024 20:13:24 GMT

Hi there, @RubyR!

Thanks for bringing this to the community.

Right now, our engineers are aware that there are some sellers who are experiencing this same issue. They are working diligently to get back to where employees can clock in using their passcode.

I know this is super frustrating and can be time-consuming to have your manager clock them in.

Please let me know if this issue persists through the weekend.

Re: Clocking In Passcode Won't Work

Solrune — Fri, 17 Jan 2025 16:12:22 GMT

We are having this problem. Is it a iOS 18 issue ?

Re: Clocking In Passcode Won't Work

pierceandbelle — Mon, 02 Feb 2026 21:08:14 GMT

I am questioning the same thing - one of my employees passcodes will not work while everyone else isn't affected and they all have the same permissions. This is frustrating.