thread Re: How can I collect customers' email addresses on Square Terminal? in Hardware Setup & Troubleshooting

How can I collect customers' email addresses on Square Terminal?

rien5f — Sun, 21 Sep 2025 10:05:29 GMT

How can I collect customers' email addresses on Square Terminal?

I frequently do pop-up shops and use my iPhone to ring up purchases, which are sent to my Square Terminal for credit card payments. I'd like to collect customers' email addresses directly on the Square Terminal, ideally after processing payments and receipts. Is there a way to do this?

Please note that I’ve tried the Email Marketing add-on, but it only appears on my phone after the receipt page. I prefer not to pass my phone to customers for them to fill out their information.

Thank you in advance for your help—it's greatly appreciated!

Re: How can I collect customers' email addresses on Square Terminal?

RobynR — Tue, 08 Oct 2024 21:06:34 GMT

Hey @rien5f,

Thanks for reaching out to the Community.

You can enable your customer to opt-in to your marketing campaigns after a purchase at your POS. These campaigns can be used to promote coupons, products, services, or to grow your subscriber base for future campaigns.

To get started:

Sign in to your Square POS app, tap More > Add-ons.
Tap Email Marketing, then toggle on Show Email Marketing sign-up screen during checkout.

You can learn more here.

Re: How can I collect customers' email addresses on Square Terminal?

rien5f — Tue, 08 Oct 2024 22:09:27 GMT

Thank you for your reply! Unfortunately, that doesn’t work as I mentioned in my question. "Please note that I’ve tried the Email Marketing add-on, but it only appears on my phone after the receipt page. I prefer not to pass my phone to customers to fill out their information." Do you know how to show the signup page on my Square Terminal instead of on my phone? Thank you again 🙂

Re: How can I collect customers' email addresses on Square Terminal?

RobynR — Fri, 25 Oct 2024 15:15:47 GMT

@rien5f Thank you for following up! Since you've already tried enabling the Marketing add-on, could you share a bit more about your preferred workflow? This will help us explore the best possible options for your setup.

Looking forward to your thoughts.

Re: How can I collect customers' email addresses on Square Terminal?

Candlestore — Fri, 25 Oct 2024 15:45:27 GMT

@rien5f ;

If you log in to your Square account on a computer Dashboard > Marketing & Loyalty > Then Customer Directory > Settings > Email Collection. Here is a Link that can get you there : https://app.squareup.com/dashboard/customers/settings/email-collection

On that page is instructions for a Point of Sale, Hosted page sign up, and an embeded signup.

If you copy the URL for the hosted page, and create a QR code at a free site like https://www.qrcode-monkey.com/ , you code print this out and leave it on your counter and inform customers to use their phone to go to the link and sign up. By doing it with a QR link you could print the QR code on business cards so people can sign up whenever they like, or have one right at your payment counter and let people know they can go there to sign up on their phone.

Re: How can I collect customers' email addresses on Square Terminal?

Candlestore — Fri, 25 Oct 2024 16:36:26 GMT

@rien5f ;

After reading through more options in Squares Email collection I found that Square has a QR link for Email collection by tapping Edit in the Hosted Email colection area.

Here is a Link about this:

5976-get-started-with-email-collection-tools

If you click This link it should take you to your Signage page for Email collection :

https://app.squareup.com/dashboard/customers/marketing/contact-collection

When I clicked Edit Signage button I was able to download my Signage with a QR code to display.

Put yours by your POS device and customers can scan the QR code with their phone to signup.

Re: How can I collect customers' email addresses on Square Terminal?

rien5f — Tue, 29 Oct 2024 11:45:22 GMT

Thank you for the information! I will look into it.

Re: How can I collect customers' email addresses on Square Terminal?

rien5f — Tue, 29 Oct 2024 11:47:32 GMT

I'd like to collect customers' email addresses directly on the Square Terminal instead of on my phone, ideally after processing payments and receipts. Thank you!