thread How can I factory reset my Square Register? in Hardware Setup & Troubleshooting

How can I factory reset my Square Register?

coupons29 — Sun, 21 Sep 2025 07:27:52 GMT

The title of this thread has been edited from the original: Selling business.

I am in the process of selling my business and we are leaving the square register for the new owner. Is there a way to do a factory reset it so they can just start it up like new? Also is there a way to export to their new account the item catalog but not retain any prior sales data? Any help will be appreciated. Thanks.

Re: Selling business

Candlestore — Sun, 16 Mar 2025 14:52:16 GMT

@coupons29 ;

this article explains how to Troubleshoot and Reset the Square Register. All your Sales data is tied to your Account and is not Stored on the Register. So when the Rest is completed the only data that will show on the Register is for the account that is signed in.

6180-square-register-troubleshooting

Now how to transfer your catalog, Customers or other data you wish to the new owner, you can Export these as a csv or Excel file then have the new owner upload these files to their Square account.

Here is more about Importing and Exporting your Square Catalog

5153-import-items-online

The big difference is Export is pressed to Download the catalog and Import is tapped to Upload your catalog. This would need to be don on a Computer not the Register.

Re: How can I factory reset my Square Register?

Summer2024 — Wed, 19 Mar 2025 21:19:31 GMT

Hi @coupons29 ! I am going to provide some important checklists below when transferring/selling a business. Thank you @Candlestore for providing a great answer as well. I hope this helps!

Before Reset

Sign out of all accounts
Remove saved passwords
Clear all saved data

Reset Device

→Hardware

→Reset Device

→Factory Reset

This removes your account information
Clears cached data
Returns device to original state

Export Catalog

Items

→More

→Export

→Select "Items" only

Download CSV file
Edit to remove sensitive data
Save for new owner

For New Owner

Items

→More

→Import

→Upload modified CSV

Important Steps Before Handover

Remove Account Access
- Unlink register from your account
- Remove any saved payment cards
- Clear team member logins
Data Clean Up
- Export necessary reports
- Back up your data
- Remove personal information

Best Practices

Documentation
- Note any custom settings
- Record hardware serial numbers
- Save important reports
Security
- Change all passwords
- Remove linked devices
- Clear saved payment methods

For the New Owner

They will need to:

Set up new Square account
Link register to their account
Import catalog (if provided)
Configure their own settings