Tried to use my Square terminal, and can't open because the terminal is requiring an update download

Francko — Sun, 21 Sep 2025 09:55:19 GMT

Tried to use my Square terminal, and couldn't open because the terminal is requiring an update download...which will not download. After three tries it told me to contact 'support'.

Re: Tried to use my Square terminal, and can't open because the terminal is requiring an update down

rtfulk — Thu, 28 Nov 2024 11:58:03 GMT

@Francko Welcome to the community, Here are a few things to check and hopefully one will fix the download problem.

1. Check Battery Level: Ensure your Square Terminal has sufficient charge, as updates require a battery level above 35%.

2. Verify Internet Connection:

• Wi-Fi: Confirm your device is connected to a stable Wi-Fi network. You can toggle Wi-Fi off and on by navigating to ≡ More > Settings > Hardware > Network. Ensure there’s a checkmark next to your desired network and that the Wi-Fi status indicator shows a strong signal (three or four white bars).

• Ethernet: If using an Ethernet connection via the Hub for Square Terminal, ensure the Ethernet network status indicator is visible in the top-right corner. If not, try unplugging and reconnecting the cable from both the hub and your router or modem.

3. Restart Your Square Terminal:

• Press and hold the power button.

• Release it when the “Restart” option appears.

• Tap “Restart.”

• Avoid holding the power button too long, as this may initiate a factory reset.

4. Check for Software Updates Manually:

• Tap ≡ More > Settings > Hardware > General > About Terminal > Software Update.

• Tap “Check for Update” to see if an update is available.

5. Send a Diagnostic Report:

• Sign in to the Square POS app on your Terminal.

• Navigate to ≡ More > Support > Troubleshooting.

• Tap “Upload Support Ledger” and then “Send Diagnostic Report.”

• Ensure a strong internet connection during this process, which may take 2–7 minutes.

6. Factory Reset (if necessary):

• Important: Only perform a factory reset if other steps fail, and ensure no pending offline payments, as they will be lost.

• Navigate to ≡ More > Settings > Hardware > General > About Terminal.

• Scroll down and tap “Factory Reset,” then confirm.

• Alternatively, hold the power button for 10 seconds until a countdown timer appears; continue holding until it reaches zero.

• After resetting, you’ll need to reconnect to your network and sign back into your account.

thread Tried to use my Square terminal, and can't open because the terminal is requiring an update download in Hardware Setup & Troubleshooting

Tried to use my Square terminal, and can't open because the terminal is requiring an update download

Re: Tried to use my Square terminal, and can't open because the terminal is requiring an update down