thread Re: Please help me change the image on my customer facing credit card dock for my square register in Hardware Setup & Troubleshooting

Square Register: Customization of Customer Facing Dock

DMC101 — Sun, 21 Sep 2025 07:27:48 GMT

The title of this thread has been edited by a Square Moderator from the original: Please help me change the image on my customer facing credit card dock for my square register

Please help me change the image on my customer facing credit card dock for my square register. I have changed it once, but for the life of me I can't figure it out. Thanks in advance.

Re: Please help me change the image on my customer facing credit card dock for my square register

Minion — Mon, 17 Mar 2025 10:37:45 GMT

Hi @DMC101 You should be able to follow these steps below to change the image .

Access your Square Dashboard: Log in to your Square Dashboard at https://squareup.com/login

Navigate to Account & Settings and then click on Business., and then select your Location.

From there, Scroll down until you find the Point of Sale Background Checkout, upload your image and be sure to click save.

Let me know if those steps worked for you!

Re: Please help me change the image on my customer facing credit card dock for my square register

Summer2024 — Tue, 18 Mar 2025 14:39:48 GMT

Thanks @Minion for providing a solution here. We appreciate you!

Re: Please help me change the image on my customer facing credit card dock for my square register

DEJ — Tue, 08 Apr 2025 14:37:34 GMT

This method worked for me a couple years ago, however, I don't believe it worked for me last year or this year. I just can't remember how I finally figured out the location to do this (it made zero sense to me, pretty sure I found it by chance). When I go to settings, Account and Settings, Business, and then Locations, it shows my business (one location), but I can't scroll down, nothing under the location listing. When I click on the location, it just opens up a listing on the right side of my screen, with basic location information, nothing about changing the customer facing screen. So, any ideas?

Thank you,

Re: Please help me change the image on my customer facing credit card dock for my square register

DEJ — Tue, 08 Apr 2025 15:25:15 GMT

Okay, I figured this out again, it still makes no sense to me why it is such an ordeal. I found two different paths to change the background picture on the customer facing display on a Square Register. I assume you can use this method to originally add a picture if you didn't have one before, but this is specifically for changing a picture you already display. One tip I learned years ago, I save pictures in a Square folder that I have on my computer, for me this works because I switch between the same pictures depending on what season my business is operating in. One other tip, Square can't accept files that are .jpg, only .jpeg, if your picture has a file extension of .jpg, just simply "save as" and select .jpeg as the file type, or if you know how, just rename it by changing the file extension (you might not have this permission, or ability).

Okay, here are the two ways to update your picture, the first way works the quickest, but only works if you have one location.

Home Screen

Settings

Account & Settings

My Business

About

Under Branding, click the edit "pencil" (this is if you already have some branding, in our case it is our logo)

Click edit

Upper Right click skip or next (does the same thing)

Left side click Point of sale

Delete the picture that is there and upload new one.

If you have more than 1 location

Dashboard

Homescreen

Settings

Account & Settings

My Business

Locations

Click on the location that you want to change

Click Edit Location

Scroll down to "Branding"

Under Branding, click the edit "pencil" (this is if you already have some branding, in our case it is our logo)

Click edit

Upper Right click skip or next (does the same thing)

Left side click Point of sale

Delete the picture that is there and upload new one.

So over ten steps to change a photo, seems like this could be easier. If someone has an easier way, please post it.

Re: Please help me change the image on my customer facing credit card dock for my square register

Minion — Tue, 08 Apr 2025 16:15:00 GMT

Awesome, thanks for the detailed guide on the different ways of updating the background @DEJ

Re: Please help me change the image on my customer facing credit card dock for my square register

crystalcleaners — Sat, 08 Nov 2025 11:00:30 GMT

Point of Sale Background Checkout,

Cant find this option on the uk dashboard.

Re: Please help me change the image on my customer facing credit card dock for my square register

Michael_L — Tue, 02 Dec 2025 23:48:54 GMT

@Minion Could you update your answer or highlight the one from DEJ as the real solution?

Re: Please help me change the image on my customer facing credit card dock for my square register

Michael_L — Tue, 02 Dec 2025 23:56:27 GMT

If it's like the Canadian version, try this:

From the online dashboard (website), open Settings, then click "Locations"
https://app.squareup.com/dashboard/locations
Click your location, in the popup click "Edit Location" at the top.
Scroll down to 'Branding', click the pencil icon, and choose "Edit"
1. Edit logo and color: Update if you need to, then click "Next"
2. Preview and adjust: On the left, click "Point of Sale" and you can upload a background image
Feel slightly frustrated that you can't reposition the text overlay or change anything else.

Hope that helps.

Re: Please help me change the image on my customer facing credit card dock for my square register

Minion — Wed, 03 Dec 2025 00:43:33 GMT

Thank @Michael_L I removed my "solution".so only the one should be showing now.